BEI SERVICES & ENX MAGAZINE RECOGNIZES MARCO FOR SERVICE EXCELLENCE
BEI Services and ENX Magazine recently selected Marco as an Office Technology Service Excellence Award recipient. This honor is given to dealerships that have proven to meet or exceed national performance standards in areas relating to customer satisfaction as defined by BEI Services. Thirty-nine Marco technicians were recognized for their outstanding service and Marco also received the dealer award.
The criteria needed to achieve this honor is based on technician and equipment performance data and is compared to other dealerships nationally. Marco was evaluated on four key metrics: average call back rates, average hold for parts rates, average technician grade, and average copies between visits. “It takes hard work and dedication to achieve this prestigious and deserving award, and it stands as a testament to Marco’s commitment to providing the best customer experience possible,” said Wes McArtor, president of BEI Services, Inc.
Marco was founded in 1973 and serves customers nationally with offices in Minnesota, Illinois, Iowa, Nebraska, North Dakota, South Dakota and Wisconsin. Marco specializes in cloud/hosted services, managed services, business IT services, carrier services, copiers/printers, phone systems, document management and audio/video systems. Learn more at marconet.com
Pictured from Left to Right:
Dale Evens, Marco Director of Copier Service; Dan Fink, BEI Services Performance Analyst; Michael Hughes, Marco Field Service Manager; Shawn Kantor, Marco Copier Field Service Technician.