How To Deliver Great Customer Service & Recover When Something Goes Wrong

Having great service is expected, what today's customers want is an experience. In this workshop, you will learn the basic principles and practices of delivering a world-class experience as well as steps to take when things go wrong.  

The key to a great customer experience is to move beyond communication and truly connect with your customers. You will learn connection strategies to earn long-term customers and move from  a transaction based mindset to relationship based mindset.

Participants who attend this session will:

• Learn basic principles & practices of delivering a world-class experience
• Understand what to do when something goes wrong - service recovery
• Learn connection strategies to ensure long-term customers
• Understand key components of a relationship based mindset for customer service

About the Instructor:  Brent Kelly is the CEO of BizzGrizz and a certified partner with the John Maxwell Team.  He trains and coaches on leadership, communication, and growth.