How to Tuesday - How to Deliver Great Customer Service/How to Recover When Something Goes Wrong

Tue. Sep 20th, 2016 from 8:00am - 9:30pm

2203 E. Empire St. Bloomington IL 61704

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How To Deliver Great Customer Service & Recover When Something Goes Wrong


Having great service is expected, what today's customers want is an experience. In this workshop, you will learn the basic principles and practices of delivering a world-class experience as well as steps to take when things go wrong.  


The key to a great customer experience is to move beyond communication and truly connect with your customers. You will learn connection strategies to earn long-term customers and move from  a transaction based mindset to relationship based mindset.


Participants who attend this session will:

  • Learn basic principles & practices of delivering a world-class experience
  • Understand what to do when something goes wrong - service recovery
  • Learn connection strategies to ensure long-term customers
  • Understand key components of a relationship based mindset for customer service


About the Instructor:  Brent Kelly is the CEO of BizzGrizz and a certified partner with the John Maxwell Team.  He trains and coaches on leadership, communication, and growth. 

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Thank you for your registration for this event.

If you have any questions, please contact the McLean County Chamber of Commerce offices at 309-829-6344.



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