How To Deliver Great Customer Service & Recover When Something Goes Wrong
Having great service is expected, what today's customers want is an experience. In this workshop, you will learn the basic principles and practices of delivering a world-class experience as well as steps to take when things go wrong.
The key to a great customer experience is to move beyond communication and truly connect with your customers. You will learn connection strategies to earn long-term customers and move from a transaction based mindset to relationship based mindset.
Participants who attend this session will:
About the Instructor: Brent Kelly is the CEO of BizzGrizz and a certified partner with the John Maxwell Team. He trains and coaches on leadership, communication, and growth.
Thank you for your registration for this event.
If you have any questions, please contact the McLean County Chamber of Commerce offices at 309-829-6344.